AdminHelp Desk/Client Software Support Specialist
RAMP InterActive is looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Your job will require you to learn our various software platforms and assist support our clients.
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Responsibilities:
- Provide first level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products and services.
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Requirements:
- Proven working experience in providing help desk support.
- Proficiency in English & French.
- Working knowledge of help desk software, databases and remote control.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Sport knowledge and acumen is recommended.
Conclusion
RAMP InterActive wants to hire people for the position of Help Desk/Client Software Support Specialist in their Organization.
This is a very Lucrative career path you may want to consider.
If you are interested in this job, Click Here to Apply.
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